Terms and Conditions

ITEMS

Pack ‘n’ Store® Box & Pack ‘n’ Post® Box : outside dimension L = 60cm, W = 40cm, D = 40cm, under 20KG in weight. Pack ‘n’ Store®Your Suitcase/Bag: Under 0.75m on any one outside dimension (except golf bags), under 1.2m on all 3 outside dimensions added together, under 25KG in weight. Pack ‘n’ Store® Specialist Items: Under 30kg in weight, over 1.2m on all 3 outside dimensions added together.

If your item exceeds the weight limit you may be given a fee of up to £10 by the collection team for that item (at the discretion of the collection team). This is to cover the cost required for additional packaging and care.

If your item exceeds the dimensions, the item will be moved to the next category of pricing. In order not to exceed the dimensions, the boxes must meet these conditions: the top must be completely flat and at a 90-degree angle with the sides; the flaps on the top and bottom must perfectly meet and the box must have no bulges anywhere on the box. These rules are in place as the standard boxes are stacked in our facility and we cannot stack overpacked boxes.

CUSTOMER RESPONSIBILITY

If customers store prohibited items (see Items we cannot store section), we cannot accept responsibility for any damage. Furthermore the customer accepts full responsibility for any damage caused to items as a result of overpacking and thus cramming of items.

STANDARD STORAGE PERIODS

DU Move provides a storage service from May through to Freshers’ Week of the same calendar year.

If the situation arises where delivery is necessary before or after the period of 28th September - 11th October, a fee of £35 will be added to cover the costs of retrieving the items early. For every five days after the final delivery date (11th October), a fee of £25 will be added to cover the cost of renting the facility, in addition to the £35 fee to cover the costs of retrieving items.

NON-COLLECTION OF ITEMS

If a customer should not get in touch to book their delivery of their items back to themselves before the final delivery date in that area, we will get in touch to inform you of our intention to dispose of your goods. Further to this notification you will have two weeks to organise delivery of these goods, or we reserve the right to dispose of them at our discretion. We will have no responsibility to you for any items still held by us after this time.

PAYMENT

Payment can be made either when ordering the items online at the checkout, or if permission is given to an affiliated DU Move Agent for the payment to be taken from your rental deposit.

REFUNDS

Refunds will be issued within one week after collection for customers who over ordered boxes that haven’t been used. Only customers paying via the website directly are eligible for refunds. Refunds will be made for the total number of items paid for but not stored, minus any fees charged by our payment partner.

CANCELLATIONS

Customers are only able to cancel their order up to 5 days after their order has been confirmed.

WHERE WE COLLECT

We collect in central Durham only. Students do not need to be present for collection as we will have arranged with your landlord or agent to collect your keys and enter your property on your behalf.

WHERE WE DELIVER

We will return items to the customer to their new address as long as it is within a reasonable distance from their previous address and still within the town/city boundaries. We define a reasonable distance as approximately 3 miles from the previous address in Durham. If you are outside these boundaries, please e-mail us to inform us of this and we will discuss the issue with you, although we reserve the right to charge a fee reflecting our costs for delivering the items. If the customer arranges delivery, and then the delivery team are unable to deliver due to any reason within the customer’s control, the delivery team may add a £10 charge to rearrange delivery.

EARLY DELIVERY

DU Move return items for free at the start of the academic term for Durham university students. This is within the Fresher’s week period between 28th September - 11th October.

We are generally unable to provide early delivery for any customer, due to the logistics of our stored items. We suggest that you contact us by e-mail and we will tell you if it is possible. If it is, the customer may be charged a fee of £35 that reflects our costs in organising the return of the goods at an earlier date, and the customer will not be refunded for any unused storage time that they may have already paid for.

Without cleared payment in full, the goods cannot be returned to the customer. This includes any re-delivery/administration fee for the organising of an early delivery.

SELF-COLLECTION, ACCESS AND STORAGE

We do not offer self-storage services. Our storage facilities are designed for industrial scale storage, and not for consumer use - in the same way that a distribution centre differs from a supermarket. Due to this, customers cannot store or collect their items themselves, a delivery will need to be arranged.

Similarly, between the collection and redelivery of items, customers will be unable to access the facility.

DELIVERY AND COLLECTION TERMS:

On delivery after the storage period, it is the responsibility of the customer to check the contents of the item/box for any form of damage immediately after receiving the box from our delivery team. If damage has occurred, this must be shown to the the delivery team before we leave the delivery address. We cannot accept any responsibility for damage that is reported once the team has left the delivery address.

COLLECTING

We will pack and collect your items within 7 working days of your preferred date (due to extremely high demand we cannot always pack, store or post on your preferred day), Our return dates are between the 28th of September - 11th of October. You'll be able to preference your return date in checkout.

PACKING

By accepting the terms and conditions you grant access for DU Move to enter your property on your behalf, to pack your belongings in your room and other areas that you have informed us to do so. DU Move will not be held responsible for any damages incurred during the packing process.

If you have failed to add the correct number of boxes needed to pack up the entirety of belongings in your room we will call the contact number provided in the checkout form to ensure that you (or the contact provided) give permission for us to pack the amount of boxes needed and for us to invoice the cost of packing afterwards. Once permission is granted you are bound to the terms and conditions and must pay for the packing service that has been provided.

ITEMS WE CANNOT STORE:

We regret that for insurance and safety reasons, we are unable to store any of the following items:

Gas cylinders. Deeply refrigerated flammable, non-flammable, and poisonous gases such as butane, oxygen, propane, and aqualung cylinders. Includes butane gas (eg for use with heated hair appliances) camping gas, and chef's blow torches.
Flammable liquids and solids such as lighter or heater fuels, paint, and matches.
Poisons such as insecticides, weed killers, arsenic, and cyanide.
Radioactive material, oxidising materials, and organic peroxides such as bleaches and fibreglass repair kits.
Firearms and explosives. Handguns, automatic weapons, munitions, ammunitions including blank cartridges, pistol caps, fireworks, flares, smoke canisters, and crackers.
Infectious substances such as bacteria and viruses.
Corrosives such as mercury, acids, alkalis, and wet-cell batteries.
Animals, alive or dead.
Any form of liquid, or containers with liquid(s) inside, unless they are completely wrapped and sealed in non-porous plastic, and have been checked by a member of our staff. This includes printer cartridges.
Illicit materials or illegal drugs

EXCLUSION OF LIABILITY

We shall not be liable for any loss (including consequential loss or economic loss) or damage to goods whilst being packed or stored in the facility, whether or not the loss or damage is due to any act or omission, negligence, or wilful default by us or any of our servants or agents; nor shall we be liable for any consequential or economic loss incurred by you as a result of any loss or damage to the goods. Any other representations, conditions, warranties and other terms, whether written or oral, express or implied, statutory or otherwise which are or may be inconsistent with this condition are expressly excluded.

INDEMNITY

You will indemnify us and hold us harmless against all claims, demands, liabilities, damages, costs and expenses incurred by us or by any of our servants, agents or other customers which arises out of the use of your items by you or any of your servants, agents or invitees or arises out of the breach of this Agreement by you.

FORCE MAJEURE

We shall not be liable for any loss or damage which you may suffer as a direct or indirect result of our performance of this agreement being prevented, hindered or delayed by reason of any Act of God, riot, strike or lock-out, trade dispute or labour disturbance, accident, break-down of plant or machinery, fire, flood, difficulty in obtaining workmen, materials or transport, electrical power failures or other circumstances whatsoever outside our control.

GENERAL

Any delay by us in exercising any of our rights under this agreement will not impair our rights to be a waiver of those rights, nor will any partial exercise of any right preclude a further exercise of that right.

No variation of these terms and conditions will be effective unless expressly accepted in writing by us and signed by one of our authorised representatives. None of our employees or agents who is not also an authorised representative has any authority to vary these terms and conditions on our behalf whether orally or in writing.

Every provision in these terms and conditions is severable and distinct from every other provision and if at any time one or more of such provisions is or becomes invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions will not be affected in any way.

This agreement shall be governed by Scots Law and you and we submit to the exclusive jurisdiction of the Scottish courts.

This agreement shall not create a lease.

Where the customer is two or more persons your obligations under this agreement shall be joint and several.

INSURANCE

DU Move can organise insurance through the storage facility. Items insured will be subject to their insurance policy.

Insurance can only be organised prior to collection. The insurance runs until the items are redelivered. After the designated delivery dates have passed, if the customer has not taken delivery of their items, we regret that no items will be covered under the insurance policy, and no claims will be considered for any items.

Privacy Policy

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